General Terms and Conditions

Purpose

Our General Terms and Conditions of Sale are applicable to all products sold on our site www.chaussuresfjeanmart.be, online sales site. The mere fact of placing an order from your home on our site implies the unreserved acceptance of our General Terms and Conditions. Placing an order excludes the application of any possible Terms and Conditions of the client.

Details relating to the order

By putting items into the basket, the client orders the products chosen. The products purchased are immediately paid for online, using one of the methods suggested on the site. Otherwise, the client's order is not accepted.  

We cannot accept responsibility for mistakes made by the client entering data during the order process, and especially in entering the contact details of the recipient, in the address for delivery or invoicing, or the amount ordered. The client is asked to carefully check the data entered because our automatic registering systems will be considered as proof of the content and the date of the order, as for the number of items ordered.  

Upon receipt of the order, we will confirm the acceptance of the client's order by sending an e-mail to the e-mail address provided during the order process. The sale will only be finalised when the order confirmation e-mail is sent, provided that the secure bank payment centre has authorised the transaction.  

We reserve the right to refuse or cancel any order without having to justify the reason, and particularly in the case of a payment problem or a dispute concerning a previous order.  

Our product offers are valid while stocks last. The availability of a product is indicated on the website www.chaussuresfjeanmart.be.

Terms of delivery

After confirmation of the order and receipt of the payment, we will send the ordered products in the timescale indicated in the offer, if the delivery address is in Belgium. Details regarding delivery timescales and costs for countries abroad are provided on our site under "Delivery".  

Delivery timescales mentioned in our offers are indicative. Their non-respect does not result in the cancellation of the order. No indemnities can be claimed from us or claimed from the delivery company in the case of late delivery.  

The client must make sure to check, or have checked, the good condition of the order at the time of delivery. In the event that one or several products are missing, faulty or damaged, the client must immediately make the delivery company aware of this at the time of delivery, by describing the nature of the problem in detail, in writing. Otherwise, no claims will be accepted from the client.

Right of cancellation

Pursuant to the Law dated 6 April 2010, the client, if a consumer within the meaning of this legislation, has the right to inform us that they renounce the purchase, without penalty and without giving any reason. For this, the client has a period of 14 calendar days from the day after delivery of the product. The client can return the purchase for either an exchange or reimbursement.

If a client wishes to exercise their right of cancellation, we ask this to be done through the return form so we can specify how to return the product.

In any case, upon the exercise of their right of cancellation, the client must return, within three working days of exercising their right of cancellation, at their cost (if involving a purchase outside Belgium or during any sales period) and under their responsibility, the ordered products intact, as new and in their original packaging with any accessories, all with the order references. The return costs are given on our site under "Exchange and reimbursement".

We undertake to reimburse the client with the amount paid for the purchase of the products for which they have exercised their right of cancellation, excluding any additional costs (with the exception of the costs mentioned above and excluding Belgium). In this case, the reimbursement will take place within fourteen days from the date of the notification of the right of cancellation by the consumer.

Price

We reserve the right to change our prices, our delivery costs or our General Terms and Conditions at any time. Our products are invoiced based on the prices and conditions in force at the time the order is registered.  

Nevertheless, any change to VAT or other taxes that are made between the time of placing an order and the delivery are to be borne by the client. 

Prices are stated in Euro and are inclusive of VAT. The prices indicated on the site do not include delivery. Our delivery costs can be found under: "Delivery".

Payment

Product prices are payable immediately, only by one of the payment methods proposed on the site on the day of making an order, namely Bancontact, Visa, MasterCard, Maestro, Bancontact.  

The order validated by the client is only effective when the secure bank payment centre has authorised the payment. 

Information regarding the order are processed automatically by HiPay (secure payment solution designed for e-commerce). The purpose of this automated data processing is to fight against credit card fraud.

Processing of personal data

The data you enter during your order on the site may be used or processed for ourselves and/or our partners within the execution of your order. By this entry, you give your consent for this consultation, use or processing.  

We undertake to respect the legislation on privacy in force in Belgium. The processing of personal data that we collect are subject to the Law dated 8 December 1992 relating to privacy concerning the processing of personal data. Legal texts can be consulted on the site of the Privacy Protection Commission (http://www.privacycommision.be). The data collected concerning you may also be used for direct marketing and statistical purposes in accordance with Royal Decree dated 13 February 2001 implementing Law dated 8 December 1992.

In accordance with the Law, the processing of information relating to clients has been declared to the Privacy Protection Commission. You can, at any time and at no cost, after proving your identity, obtain communication of the data relating to you or information on their existence, content, or their origin, similarly on their purpose and how they were processed. You can also correct these data under the same conditions. The Law states that you have the right, upon request, at any time and at no cost, to express your opposition on the processing of your data in our possession.  

S.A. Chaussures François JEANMART is responsible for the processing of your personal data, they can be contacted at the following address: info@francoisjeanmart.be .

Responsibility

We cannot, under any circumstances, be held responsible for damage of any kind that may be the result of poor use of the products that we sell or due to a change made to any product by the manufacturer or user.  

It cannot be assumed for simple errors or omissions that may have subsisted despite precautions taken during the execution of your order.  

The photos shown on the site are indicative and have no contractual value. The client may not claim for a discrepancy between the product delivered and the product shown on a photo on the site.  

Only the data provided in the operating manual, product information or the packaging is binding.  

Except in the case of intentional error on our part, our responsibility will be, in any case, limited to the amount of the order.  

Our products respect the legislation in force in Belgium. In any case, we cannot be held responsible for the non-respect of the laws and regulations in force in the country of delivery, if this country is not Belgium.

Intellectual Property

The texts, illustrations, photos, product information and other elements on this site are protected by copyrights and, if applicable, by other intellectual property rights (brands, styles and designs...) belonging to us or to third parties. The content of our site cannot be copied or reproduced in whole or in part on any medium, without our prior written authorisation.

Non-competition clause

The non-validity or illegality in whole or in part of one of the clauses specified in these General Terms and Conditions or the Special Conventions does not result in an invalidity or nullity of the rest of the clause or other clauses specified in these General Terms and Conditions or the Special Conventions.

Election of jurisdiction and applicable law

In the case of dispute, only the courts in the judicial district of Liège (Belgium) shall be competent, no matter the place of delivery of the products, the domicile or the head office of the client.  

Any legal relationship with the client is exclusively governed by Belgium Law.