Right of cancellation

Pursuant to the Law dated 6 April 2010, the client, if a consumer within the meaning of this legislation, has the right to inform us that they renounce the purchase, without penalty and without giving any reason. For this, the client has a period of 14 calendar days from the day after delivery of the product. The client can return the purchase for either an exchange or reimbursement.

If a client wishes to exercise their right of cancellation, we ask this to be done through the return form so we can specify how to return the product.

In any case, upon the exercise of their right of cancellation, the client must return, within three working days of exercising their right of cancellation, at their cost (if involving a purchase outside Belgium or during any sales period) and under their responsibility, the ordered products intact, as new and in their original packaging with any accessories, all with the order references. The return costs are given on our site under "Exchange and reimbursement".

We undertake to reimburse the client with the amount paid for the purchase of the products for which they have exercised their right of cancellation, excluding any additional costs (with the exception of the costs mentioned above and excluding Belgium). In this case, the reimbursement will take place within fourteen days from the date of the notification of the right of cancellation by the consumer.